1. Services Provided

Welcome to Dalya Sree Packers & Movers. By booking our services, you agree to abide by the following terms and conditions. Please read them carefully to understand your rights and responsibilities.

  • Household Shifting
  • Office Relocation
  • Commercial Moving
  • Packing and Unpacking
  • Loading and Unloading

We reserve the right to refuse services at our discretion if the request violates any laws or company policies.

2. Booking and Confirmation

  • All bookings must be made through our official communication channels (website, phone, or email).
  • Upon receipt of the booking and advance payment (if applicable), a confirmation will be provided.

3. Payment Terms

  • Payments must be made in accordance with the agreed-upon terms during booking.
  • Full payment is required before or at the time of delivery unless otherwise stated.
  • Additional charges may apply for unforeseen services such as extra labor, material requirements, or delays caused by the customer.

4. Customer Responsibilities

  • Customers must provide accurate details about the items to be moved, including size, quantity, and special handling instructions.
  • It is the customer’s responsibility to ensure that all items are properly packed and labeled unless the packing service is availed.
  • Customers must ensure accessibility for the moving vehicle and crew at both the pickup and delivery locations.

5. Liabilities

  • Surya Packers & Movers will take utmost care in handling your belongings.
  • In the event of damage or loss caused by our negligence, compensation will be provided based on the value of the damaged item(s), as assessed jointly with the customer.
  • We are not responsible for damages caused by force majeure events (e.g., natural disasters, road accidents beyond our control).
  • Surya Packers & Movers does not transport hazardous, flammable, illegal, or perishable items. Transporting such items without prior disclosure absolves us of any liability.

6. Delays and Cancellations

  • While we strive to meet agreed timelines, delays may occur due to traffic, weather, or other unforeseen circumstances. We are not liable for indirect losses resulting from such delays.
  • Customers may cancel their bookings as per our Refund Policy. Cancellations by Surya Packers & Movers due to unforeseen reasons will be communicated promptly.

7. Insurance Coverage

  • Customers are encouraged to purchase insurance for valuable or fragile items.
  • Surya Packers & Movers can assist with arranging insurance but is not directly responsible for claims or disputes with the insurance provider.

8. Services Provided

  • In cases where third-party services are required (e.g., crane services, warehousing), Surya Packers & Movers will act as a facilitator only and is not responsible for delays, damages, or disputes caused by the third party.

9. Dispute Resolution

  • Any disputes arising out of or in connection with our services shall be resolved amicably through negotiation.
  • If a resolution cannot be reached, the dispute will be subject to arbitration under the applicable laws of Andhra Pradesh, and the decision of the arbitrator will be final and binding.

10. Confidentiality

  • Surya Packers & Movers respects your privacy and will not share your personal information with third parties without consent, except as required by law.